30-Day Return Period
We offer a 30-day return policy from the date of delivery. If for any reason you are not satisfied with your purchase, you may initiate a return within this period.
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please ensure all tags, manuals, and accessories are included.
How to Initiate a Return
- Contact Us: Notify us of your intent to return by reaching out to our customer service team at contact@montelia.shop or calling us at +1 365 315 9449. Please provide your order number and reason for return.
- Return Authorization: Our team will provide you with instructions on how to return the item, including the return shipping address.
- Packaging: Safely package the item and ensure it is adequately protected for transit.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
Refund Process
Upon receiving and inspecting the returned item, we will initiate the refund process. Please allow 3 to 5 business days for the refund to reflect on your original payment method.
Refund Method
Refunds will be issued to the original payment method used for the purchase unless otherwise specified or agreed upon.
Exclusions
- Certain items, such as used or damaged products, may not be eligible for a full refund.
- We reserve the right to deny a refund if the returned item does not meet our return policy criteria.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.
Additional Assistance
For any inquiries or assistance regarding returns and refunds, feel free to contact our customer service team. We are here to ensure your satisfaction and address any concerns you may have.