1. What type of snow blowers do you offer?
At Montelia, we offer a range of snow blowers designed for various snow depths and types. Our selection includes electric, gas-powered, and battery-operated models suitable for residential and commercial use.
2. Do you provide warranty for your snow blowers?
Yes, we offer warranties on our snow blowers. Warranty details may vary by product. Please refer to the product description or contact our customer service team for specific warranty information.
3. What if I receive a damaged item?
If your item arrives damaged, please contact us immediately. We will guide you through the return process and arrange for a replacement or refund as needed.
4. Do you offer international shipping?
Currently, we only ship within Canada. We do not offer international shipping at this time.
5. What is your return policy?
We have a 30-day return policy from the date of delivery. Items must be unused and in their original packaging. For more details, please refer to our Return and Refund Policy.
6. How can I contact customer support?
You can reach our customer service team via email at contact@montelia.shop or by phone at +1 365 315 94491. We’re here to assist you with any inquiries or concerns you may have.
7. What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover through our secure payment gateway powered by Stripe.
8. Can I cancel or modify my order after it’s been placed?
Please contact our customer service team immediately if you need to cancel or modify your order. We’ll do our best to accommodate your request, but this depends on the order processing stage.
9. How long does shipping take?
Orders typically require 1 to 2 business days for processing and an estimated 3 to 5 business days for delivery within Canada.